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Customer Service

At MIK, we endeavour to provide an answer to your question quickly.

Please read our Frequently Asked Questions below to find an immediate answer to your questions.

For details about pricing, delivery & returns, please read our Terms & Conditions page.

For any other enquiries

Phone : +64 9 7777 110

Email : support@mik.co.nz

Our customer services are available

Mon – Fri / 9:00AM – 5:30PM

 

Frequently Asked Questions (FAQ)

General Matter

1. How do I register?

You can register at 'My Account' or at the 'Log In' page.

2. How do I purchase online?

  1. Select goods from our website
  2. Add them to your card
  3. Proceed to checkout
  4. Complete delivery details
  5. Confirm your order
  6. Submit your order

3. What if I can’t find the product(s) I am looking for?

Contact us to let us know! We are always updating our product list and would love to hear about the products you wish.

Please leave a simple message e.g. "I want to buy ..." on our Contact Form

Delivery

1. How much is the delivery?

Our new delivery fee is stated below. Effected from Friday, 21st of July at 3:00PM (UTC+12).

Auckland : up to 25kg $4.90

Nationwide (Non-rural) : up to 5kg $7.90

Nationwide (Rural) : up to 5kg $7.90 plus $5.60

Pick up : Will be available soon

2. How long does delivery take?

Our items are shipped from our delivery station every Friday. The total delivery time to your door will approximately be 5-14 working days from order placement.

3. Can I change my delivery address make changes to my order if my products haven't shipped yet?

Yes – only if your items have not yet been dispatched from the warehouse. You can contact us via email.

4. What is split delivery?

At MIK, we try to deliver your items in one go, but for whatever reason this is not possible, we will split your order and send you the items at the quickest time possible. You will be notified in this event and there will be no additional delivery costs.

5. Do you ship internationally?

Currently, MIK.co.nz only ships to NZ. However, our global website, BUYMIK.com ships worldwide including Europe, USA, Asia and Australia. For international customers, please visit www.buymik.com

Returns

1. How do I return my order?

If you wish to return your order due to a fault or a damage in the product simply contact us and we will offer to exchange or refund.

2. Can I exchange [part of] my order?

No, this is not possible

3. What happens if I have received the wrong product(s)?

If you have received a product that you have not ordered, let us know. We will offer a complete refund or an exchange at no additional delivery costs.

4. What happens if I have received a faulty product(s) or my product(s) have been damaged during delivery?

You are eligible for a complete refund or an exchange if the product is faulty or damaged. However you will be considered as having accepted the products unless you have notified us within 5 days after receipt of the products.

Guarantee

1. what is your 100% money back guarantee?

At MIK we promise that the items you receive will

  1. Be genuine
  2. We promise to deliver the most recent available stock to our customers. Referring to the order date, if the manufacture date of the product you have received is over 18 months, we will replace or give you a refund

If for whatever reason you believe that the product you have received do not meet these criteria, simply contact us and we will offer a complete refund at 100%.

Payment

1. Which payment methods do you accept?

We currently accept the following payment methods

  1. Visa
  2. MasterCard
  3. Online Payment via A2A (Payment Express)
  4. PayPal (Include Visa, Master, American Express and Discover)
  5. Bank Deposit

2. How does MIK keep my personal information safe?

Your safety and privacy is important to us.
Your personal information and credit card details are protected according to the Secure Sockets Layer (SSL) protocol. The SSL certificate which we have obtained is based on the virtually unbreakable 128-bit and high grade 256-bit encryption.

Pricing

1. What currency do you use?

All prices listed on www.mik.co.nz are in New Zealand dollars (NZD)

2. Why do prices change from time to time?

According to the current exchange rates, prices may change from time to time.

My Account Details / Password

1. How do I change my account details?

You can change your details on 'My Account' – 'My Details' page

2. What happens if I have forgotten my password?

On the Log In page, click to ‘reset’ your password

More Help?

Phone : +64 9 7777 110

Email: support@mik.co.nz

Contact us through Contact Form