[CHUU] -5KG JEANS VOL.29
- Size & Fit
- Washing Tip
- Delivery & Returns
Delivery and Returns
Our items are shipped from our delivery station every Friday.
The total delivery time to your door will approximately be 5-14 working days from order placement.
At MIK, we try to deliver your items in one go, but for whatever reason where this is not possible, we will split the delivery of your order. In this event, you will be notified via email and you will not be charged any additional delivery costs.
Our new delivery fee is stated below. Effected from Friday, 21st of July 2017 at 3:00PM (UTC+12).
Auckland : up to 25kg $4.90
Nationwide (Non-rural) : up to 5kg $7.90
Nationwide (Rural) : up to 5kg $7.90 plus $5.60
Pick up : Will be available soon
You are eligible for a complete refund if the product has been damaged or is not the one you have ordered. You will be considered as having accepted the products unless you have notified us within 5 days after receipt of the products.
Refunds for the cases stated above are only accepted on the condition that labels and tags are intact and the products have not been in use. You must return the free gift (if received) in its original condition along with your returning item in order to be eligible for a refund.
MIK will not be eligible to complete a refund in the cases that
- the customer request a refund due to a change of mind (size, colour, etc)
- the customer request a refund for any damage of their own fault
- the customer requests a refund for products that are opened or have no tags/labels
- for whatever reason we are made to believe that the product has been opened and or used by the customer
*Special note for clothing: We are not responsible for packages sent back due to factors outside our control, such as the absence of the recipient, customs, etc. **No refunds/ exchange for CHUU clothing for any reason whatsoever.**
You may cancel your order before the item of your purchase has been dispatched from our inventory warehouse to our delivery station. Once your item has left the warehouse, your order is not subject to cancellation.
Promotional items including daily deals cannot be cancelled once purchase has been confirmed.
*Special note for clothing: Orders take 3-12 business days to process. Depending on the status of our manufacturers, some products may take longer. Because of the nature of the Korean fashion market, some delays are inevitable and can delay your order by up to 20 business days. Please kindly understand that we do NOT offer cancellations due to these delays.
- Customer Service
At MIK, we endeavour to provide an answer to your question quickly.
Please read our frequently asked page "FAQ" to find an immediate answer to your questions.
For details about pricing, delivery & returns, please read our Terms & Conditions page.
For any other enquiries
New Zealand : +64 9 7777 110
Email : email@example.com
Our customer services are available
Mon – Fri / 9:00AM – 5:30PM (UTC+12:00)